Refund & Cancellation Policy
Last updated 30 June 2026
This policy explains how billing, the free trial, cancellations, and refunds work for consu.ltd (the “Service”). It forms part of our Terms of Service.
Free trial
New teams start with a free trial. You are not charged during the trial, and you can cancel any time before it ends without being billed. If you don’t cancel, your paid subscription begins when the trial ends.
Subscription & billing
Paid plans are billed monthly in advance, per team, at the price shown at checkout. Your subscription renews automatically each month until you cancel.
Cancelling
You can cancel at any time from the Billing page in your account (owners only). When you cancel, your subscription stops renewing and you keep full access until the end of your current paid period — there are no further charges after that.
Refunds
Because you can evaluate the Service fully during the free trial and cancel at any time, payments are non-refundable, including for partial billing periods and unused time after a cancellation, except where a refund is required by law. We do not provide prorated refunds for the month in which you cancel.
Failed payments
If a renewal payment fails, we may pause access to paid features until the payment is resolved. Update your payment method or contact us and we’ll help you get back in.
Questions
For any billing or cancellation question, email support@consu.ltd or see our Contact page. If we ever get a charge wrong, tell us and we’ll make it right.